How Technology is Changing the Insurance Industry
The insurance industry is one that isn’t known for keeping up with the times. Even in 2023, it’s not uncommon to have the option to fax documents to your insurance company. However, there are some major ways technology has changed the industry for the better in recent years. Here are a few:
Faster Claim Estimates with AI
After a car accident, customers are encouraged to take pictures or videos so that the insurance company can assess the damage that has been done. In the past, the damage would need to be assessed by an insurance adjuster, who would need to come out in person and then go back to the office to record notes and determine an estimate. Now, AI based algorithms look at the pictures and come up with estimates within seconds of receiving them.
Telematics Help Customers Save
Many auto insurance companies now offer safe driver discounts. How do they determine if you’re a safe driver? Through telematics. Typically, the company will send you a device to plug into your vehicle or place onto your windshield. This will show the insurer your driving habits in real time, and the information is sent to you in a mobile app so you can track your habits. This can help you become a safer driver and save on your monthly premium.
Insurance Shopping with Nsure
Nsure works with over 50 top-rated insurance carriers to help home and auto insurance shoppers find the premiums and coverage that work best for them. Using Nsure’s app, shoppers can compare the top insurance quotes based on their search criteria for separate policies and home and auto insurance bundles. The whole process takes less than 5 minutes and can save customers up to 45% on their premiums.
Social Media Improving Customer Service
It used to be that if you wanted to speak to your insurance company, especially if you wanted to file a complaint, you would have to wait on hold for a long time before speaking to anyone. Now, you can put your message on social media instantly, and the company will often respond. Most companies have also made chatbots available to help with basic questions that may feel impossible to answer when you’re in an accident or an emergency situation. This quick responsiveness often improves the overall customer experience.
Technology is changing the landscape of every industry, and insurance is no exception. Nsure is just a small part of the insurance technology trend. Find coverage options from over 50 top-rated auto insurance carriers in less than 5 minutes today by using Nsure.
